The Haneda Airport Concierge Service includes personal pickup from Haneda Airport and transfers to your hotel within central Tokyo. Travel between the airport and your hotel will involve public transportation. If you require any assistance at the airport, we will help you meet your needs as well as get you acquainted with your hotel’s surrounding area.
The Haneda Concierge Service costs 20,000 Yen for service within central Tokyo (*). For services to other areas such as Yokohama, please inquire.
*Central Tokyo is an area bounded by the Yamanote Line. If your hotel is outside of the Yamanote Line, we reserve the right to charge extra for the service. Please contact us directly for a quote.
Number of Participants
The Haneda Concierge Service is available for groups up to 4 people. If you are travelling as a family of over 4 people, please inquire with us. If you have more than 4 adults, we charge 1,000 Yen per adult (*). If you are travelling in as a school or as a group larger than 10 people, please inquire with us.
*We reserve the right to charge 1,000 Yen for teenagers and children as well. Please inquire if you have a large group with teens and children.
Payment may be made via PayPal, but you may also choose to pay in cash. Please note that there is a 10% discount for cash payments. A non-refundable 5,000 Yen deposit must be made immediately upon contract. The balance must be paid via PayPal prior to your departure date or in person upon arrival. Cancellations made less than 24 hours to arrival will require full payment.
This service is valid for up to 8 hours from the time your flight is scheduled to arrive. Delays to your flight will not count towards this time. Our concierges are available to help you until their last train to return to their home. They will inform you of this time prior to your departure.
If your flight is arriving early in the morning, please inquire as extra charges may be required.
If your flight is arriving late at night, please inquire as costs vary depending on what time your flight arrives and the location of your hotel. A taxi may be required to get from the airport to your hotel. If your flight arrives late at night, this package will NOT be valid for 8 hours.
The Basic Concierge Service is also available at the Extended Concierge Package rates of 2,500 Yen per day of planning.
The transportation cost to your hotel is your own responsibility. Any food or drinks you require will also be at your expense.
Our concierges will not charge you for their own transportation costs or meal costs, although any meal or drink costs that you provide is greatly appreciated by our concierges.
What is included in the package?
- Advice for your trip to Japan, not including helping you plan your trip
- Pick-up at Haneda Airport and help with transportation and travel to your hotel
- Helping you rent any mobile phones or data sim cards if necessary
- Helping you arrange transportation of your luggage to your hotel if necessary
- Helping you exchange your JR Pass voucher for the JR Pass if necessary
- Providing an orientation package and chat on the way to your hotel
- Helping you get acquainted with your hotel’s surroundings
- Copy of HinoMaple’s Survival Guide to Japan